Frequently Asked Questions

We book most vehicle repairs in for 2-3 days. All the fillers, primers and lacquers we use are the very best 2k products that take time to cure fully. We don’t rush our work so we can guarantee perfect results every time. Some small jobs such as bumpers scuffs, windscreen and interior repairs can be completed in a day if booked in advance.

Of course, sometimes issues do arise such as availability of parts which we can’t be responsible for. These issues are rare and when they do occur, we will inform you straight away and work around the clock to ensure minimum inconvenience.

We start by finding the manufacturer’s paint code on your vehicle, usually on an I.D plate under the bonnet or in a door shut. With that, we enter it into our Lechler paint mixing scheme computer. This will provide us with a formula to mix the exact colour using the tinters on our scheme.

In order for us to achieve perfect results, we have to achieve a consistent paint finish across a damaged panel. If we were to just paint around the damaged area this would be impossible. As professionals, we simply just can’t stop painting half way across a panel, the result of this would be a paint finish that would be clearly visible and sub standard. Our aim with any repair we undertake is to make it look like the damage was never there.

YES YOU CAN! And we will pay the first £150 of your excess as a thank you.

The number one thing to remember is that it is YOUR car and you can choose to have it repaired wherever you want. Insurance companies will use scare tactics such as “the repair won’t be guaranteed!”, “you won’t get a courtesy car”, “your policy requires you to use our approved garage”. None of this is true. Before you call your insurance company call us and we can handle the whole claim process for you, put you straight in a courtesy car and guarantee your repair for life.

We will even cover the first £150 of your excess!

Please take a look at our reviews. We are proud to say they speak for themselves. 5 years of service to the community and 100’s of customers have been over the moon with the level of service and the quality of our repairs. We treat every single job, large or small, with the same level of respect. We will explain the process of your repair in as much detail as required so that you are satisfied in the knowledge you are leaving your vehicle in safe hands.

Yes, we have courtesy cars available for the duration your vehicle is with us. Just let us know when you book in and we will make one available for you.